Dear Customers, We would like to inform you that from 4 till 30 August a part of the team will be on holidays so we will not be able to answer you as quickly as usual. From 31 August our support system will be working properly again. We apologize for the inconvenience but we assure you that we will take care of all support requests and that as soon as possible they will be resolved. If we will not be able to resolve your problem into 3 business days you could ask for a refund at that point through the envato module.
To be faster our support team need of the login url, wp "admin" credentials and if possible of some screens and description of the problem, this in order to be helped faster possible.